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CUSTOMER SERVICE
Sincerity - Be honest and trustworthy to customers.
Concentration - Do a good job and solve customer problems;
Attentively - Do everything we can to meet what customers needed;
 
For customer satisfaction - customer service is the foundation for our company's continuous development and success. As a modern enterprise, we must not only establish all business ideas for customers, but also emphasize the service concept of each other within the company. In response to the needs of external customers and internal collaboration departments, we must take a good attitude, correctly understand and understand them, and complete the work with high quality and efficiency. Create external customer satisfaction, create satisfaction within the company's internal collaboration department, and create satisfaction among departmental collaboration staff.
 
For the satisfaction of employees - there are no satisfied customers without satisfied employees. Customer satisfaction comes from the hard work of all employees. While striving to pursue customer satisfaction, the company also pays attention to the satisfaction of internal employees. By establishing effective incentive mechanism and competition mechanism, the company strives to provide employees with more development space and growth opportunities. The employee's own value can be truly reflected and recognized.
FAQ
• How about the Return Policy/Warranty? 
A: We take responsibility to all quality problems but not man-made damage for 12 month for long-term customers.
• What are the shipping options?
A: DHL / Fedex / UPS / TNT as usual, or based on required from client.
• What are the international taxes, duties, etc. that I have to pay?
A: All related taxes/duties should be undertake by buyer.
• When will I receive my order?
A: DHL express takes around 5 days( except holidays)
• What do I do if I received a defective order?
A: Please show us photos and/or videos for reference, we will try our best to get it done as soon as we can.
• How do I make changes to an order I’ve already placed?
A: Please contact our sales at anytime but before shipment.
• Where are you located?
A: ShenZhen China mainland.
• How do I make sure I order the right size?
A: Please confirm all details on the PI with our sales before payment.
• How do I contact your company if my question isn’t answered here?
A: Any urgent iusse please call our business line +86 755 22218541/ +86 15999525489
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Alltek Technology Co., Limited
Add: Rm 103B Qixing Park, Xixiang.Baoan Dist.Shenzhen GD, China
Email: sales@alltektech.com
Tel: 0755 22218541
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